Taaluma World Legal Policies

1.1 Introduction

Welcome to Taaluma World. By accessing or using our platform, you agree to be bound by this User Agreement. If you do not agree to these terms, please do not use our services.

1.2 Services Offered

Taaluma World provides:

• Phase 1 (Current): Taaluma Digital Mini-books (available globally)
• Phase 2 (Future): Taaluma Hub (mentorship platform) and Taaluma Digital Vision Board (restricted to Kenya and select African countries)

1.3 Eligibility

• You must be at least 13 years old to use our platform
• Users under 18 require parental/guardian consent
• You must provide accurate registration information
• You are responsible for maintaining the confidentiality of your account

1.4 User Conduct

You agree to:

• Use the platform lawfully and respectfully
• Not misrepresent your identity, credentials, or experience
• Not engage in harassment, bullying, or inappropriate behavior
• Not share harmful, illegal, or offensive content
• Respect intellectual property rights

1.5 Content Ownership

• You retain ownership of content you create
• By posting content, you grant Taaluma World a non-exclusive license to display and distribute it
• Taaluma Africa owns all platform design, software, and proprietary content

1.6 Payment Terms (Phase 1 – Digital Mini-Books)

• All prices are displayed in applicable currency
• Payment is required before access to digital products
• Digital products are non-refundable once downloaded/accessed
• We reserve the right to modify pricing with notice

1.7 Future Mentorship Services (Phase 2)

When launched:

• Both mentors and mentees can use the same account
• Mentors may set their own rates for services
• Platform fees will apply to mentorship transactions
• Separate terms will govern mentor-mentee relationships

1.8 Limitation of Liability

• Taaluma World provides career guidance tools, not professional advice
• We are not liable for decisions made based on platform content
• Services are provided "as is" without warranties
• Our liability is limited to the amount you paid for services

1.9 Termination

We reserve the right to suspend or terminate accounts for:

• Violation of these terms
• Fraudulent activity
• Behavior harmful to the community
• Non-payment for services

1.10 Dispute Resolution

• Disputes will be governed by Kenyan law
• Parties agree to attempt mediation before litigation
• Jurisdiction lies with courts in Nairobi, Kenya

1.11 Changes to Terms

We may update these terms with 30 days notice via email or platform notification.

2.1 Introduction

Taaluma World (hereinafter referred to as, "we," "our," "us") respects your privacy. This policy explains how we collect, use, and protect your personal information in compliance with Kenya's Data Protection Act, 2019 and applicable African data protection regulations.

2.2 Data Controller

Adayinthelifeof Ventures

149 Water Front Gardens, Loresho, Waiyaki Way

P.O. Box 19499-00100, Nairobi, Kenya

Email: teamtaaluma@taaluma.world

Phone: +254718412926

2.3 Information We Collect

Information You Provide:

• Name, email address, phone number
• Date of birth (for age verification)
• Professional background and career information
• Educational history
• Profile information and preferences
• Payment information (processed through secure third-party providers)
• Communication content (messages, posts, comments)

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (if permitted)

2.4 How We Use Your Information

We use your information to:

• Provide and improve our services
• Create and manage your account
• Process payments and transactions
• Match mentors with mentees (Phase 2)
• Send service updates and notifications
• Respond to inquiries and provide support
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Analyze platform usage and improve user experience

2.5 Legal Basis for Processing (Kenya Data Protection Act, 2019)

• Consent: You provide explicit consent for data processing
• Contract Performance: Processing necessary to deliver services
• Legal Obligation: Compliance with Kenyan and African laws
• Legitimate Interests: Platform improvement and security

2.6 Information Sharing

We do NOT sell your personal information. We may share data with:

2.7 Data Retention

• Active accounts: Data retained while account is active
• Inactive accounts: Data deleted after 3 years of inactivity
• Legal requirements: Some data retained longer for compliance
• You may request deletion at any time (subject to legal obligations)

2.8 Your Rights (Kenya Data Protection Act)

You have the right to:

• Access: Request copies of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Object: Oppose certain processing activities
• Withdraw Consent: Revoke consent at any time
• Complain: Lodge complaints with the Office of the Data Protection Commissioner (Kenya)

To exercise these rights, contact us at teamtaaluma@taaluma.world

2.9 Data Security

We implement appropriate technical and organizational measures:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

2.10 International Data Transfers

• Data primarily stored in Kenya/African servers
• Some service providers may process data outside Africa
• We ensure adequate protection through appropriate safeguards

2.11 Children's Privacy

• Users under 18 require parental consent
• We do not knowingly collect data from children under 13 without consent
• Parents may request access to or deletion of their child's data

2.12 Changes to Privacy Policy

We will notify you of material changes via email or platform notification 30 days in advance.

2.13 Contact Us

For privacy questions or to exercise your rights:

Email: teamtaaluma@taaluma.world

Phone: +254718412926

Address: 149 Water Front Gardens, Loresho, Waiyaki Way, Nairobi

Office of the Data Protection Commissioner (Kenya):

Website: www.odpc.go.ke

Email: info@odpc.go.ke

4.1 Refund Policy

Digital Workbook:

• No refunds once content is accessed/downloaded
• Refunds considered for technical issues preventing access
• Request refunds within 7 days of purchase
• Contact teamtaaluma@taaluma.world with proof of technical issue

Future Services (Phase 2):

• Mentorship sessions: Refund policies to be determined
• Vision Board: No refunds once accessed

4.2 Intellectual Property Policy

Copyright Protection:

• All Taaluma content is protected by copyright
• Users may not reproduce, distribute, or modify content without permission
• Report copyright infringement to teamtaaluma@taaluma.world

User-Generated Content:

• You retain copyright to your content
• You grant us license to display your content
• You must own or have rights to content you post

4.3 Community Guidelines (For Phase 2)

Respectful Interaction:

• Treat all users with dignity and respect
• No harassment, discrimination, or bullying
• Constructive feedback only
• Professional communication

Mentorship Standards:

• Accurate representation of qualifications
• Honest and ethical guidance
• Appropriate boundaries
• Confidentiality of mentee information

4.4 Acceptable Use Policy

Prohibited Activities:

• Hacking or unauthorized access
• Spreading malware or viruses
• Spam or unsolicited marketing
• Impersonation
• Collection of user data without consent
• Commercial use without authorization